frequently asked questions
Here are the answers to a few things we get asked a lot. If you can't find what you are looking for here, then please get in touch.
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why are you called BearMade?
We wish we could tell you a great story about an encounter with a Bear, but the animal has nothing to do with our name. It makes for a pretty cool logo though.
We started out wanting to make bags that just took the bare essentials. We threw around a few name ideas, mostly really bad ones like Simplifly (so glad we didn’t opt for that one). Eventually, we settled for Bear Minimal as it was like “bare essentials” but simpler. We then changed the word bare to Bear because Bears are awesome. That then eventually got shortened to Bear (Bear Minimal was a bit of a mouthful), and then finally we became BearMade!
where are you based?
We are nestled in Upper Nidderdale In the wonderful Yorkshire Dales. Surrounded by hills, moors, lakes, rivers and forests. We are very lucky.
We also have a shop in Pateley Bridge where you can see our bags and drink some delicious coffee.
where are your bags made?
All our bags and our primary fabrics are made in the UK. You can learn more about our makers and materials here.
why do you have transparent pricing?
Because we like to be open and honest with our community.
are your bags waterproof?
Our bags are not totally waterproof, very few are. But they are pretty damn close. We spent an hour throwing them around in a waterfall and water only got in when we forgot to roll the top down....
what's your returns process?
If for some reason you need to return an order, we’re happy to help. As long as the bag comes back in its original condition within 30 days of purchase we will give you a full refund. Just email us and we’ll take you through the process.
For international returns it is the customers responsibility to return the bag to us at their own expense. Please return any international orders to: Bearmade LTD, The Cottage, Lofthouse, Harrogate, HG3 5RZ.
can you customise my bag?
Sometimes we can, sometimes we can't. It depends on the product. If you want to know more, send us an email and let us know what product you would like to personalise, along with what sort of personalisation you would like.
can you repair my bag?
If your bag needs to be fixed just get in touch with us and we will walk you through the process of returning the bag to us for repair.
how long will it take to get my order?
Standard shipping should be with you in 1-3 working days, if you get your order in before 3pm and select next day delivery then your bag should be with you the next working day.